Returns & Refunds
Clear, fair return, replacement and refund terms for wholesale buyers.
As a manufacturer we stand behind every scissor we make. This policy covers returns, replacements and refunds for wholesale orders.
Manufacturing Defects
Items with genuine manufacturing defects are replaced free of charge under our Guarantee. Report defects with photos within 30 days of receipt.
Shipping Damage
Notify us within 7 days of delivery with photos of the packaging and goods so we can file claims and arrange replacements.
Quality Disputes
If goods do not match the approved sample or specification, we will rework, replace or refund the affected quantity after review.
Non-Returnable
Custom-made, private-mold and OEM-branded products are non-returnable unless defective. Buyer’s-remorse returns of bulk stock are assessed case by case.
How to Start a Return
Email [email protected] with your order number and details. We respond within 12 hours with next steps.
Need to Return Something?
Contact us with your order number and we’ll make it right.
Contact Support